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The meaning is a user mailbox that did not experience synchronization problems, until now or user who complains about the synchronization problem from time to time.In this scenario, we will need to find additional “factors” that can cause the synchronization problems such as local plugins or add-on that installed on the user desktop, anti-virus application, local hardware, etc.In this section, we review to optional causes for Outlook synchronization problems. Desktop Hardware As mentioned before, when using the Exchange Online services, the synchronization process is created using WAN infrastructure (communication over the public network).In the next section, we will review the optional solutions for each of the causes. Synchronization problem could be caused by a communication line that it’s not “wide” enough or overloaded communication line.When we use the Outlook default: cache mode, the “Outlook mail profile” serve as a “container” for: There are a couple of “factor” that can damage the Outlook OST file such as Antivirus, bad sector on the local hard disk and “unknown” factors.Similar to the “corrupted mail item”, there is no precise definition for a “corrupted Mail profile”.The “cause” of synchronization issues can classify by using the following categories: A. The symptoms of synchronization problems relating to communication line could be: This part is a little bit tricky Q – How can we identify corrupted mail items that cause synchronization problems?A – There is no simple method to locate corrupted mail items.
The supported versions are: You can read more information about the software requirements, in the article: Software requirements for Office 365 Enterprise and Office 365 Midsize Business The Office 365 desktop apps consider as crucial software component that need to be installed on each of the desktops that access Office 365 services (such as Exchange Online and Share Point Online).The issue of “Outlook version” have a big impact on Outlook performance and on our ability to solve problems.The first step will always be to: verify the minimum software requirements, the version of the Office updates and the installation of the Office 365 desktop apps.When using the term “Exchange Mailbox”, we are using an “alias” for a Database that hosted on the Exchange server.We can describe the OWA (Outlook Web Application) mail client as a “viewer” for the data that stored in the Exchange database, and the Outlook mail client as a “viewer” for the database (OST File) that stored on the user desktop (Hard drive). WAN environment: When using a local Exchange Server (on-premises), Outlook synchronizes data to and from the Exchange Mailbox, by using a local LAN infrastructure.
One of our users complains that he cannot synchronize mail from his Mailbox in the cloud (Exchange Online).